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Enhancing Patient Experience in Retail Pharmacies

MakoRx is committed to supporting individuals and employers along their healthcare journey by helping them stay informed on the latest trends and technologies in healthcare and pharmacy.

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Retail pharmacies are becoming more than just places to pick up medication. Many of them now offer testing, treatment, and telehealth services, making healthcare more accessible and convenient. MakoRx Care Connect is a great example of this, offering on-site testing, treatment and prescription pick-up, all at a local pharmacy. Improving the experience at these pharmacies is important for keeping patients happy and healthy. Here’s how:

Personalizing Patient Interactions

Personalizing patient interactions is essential for building trust and ensuring a positive experience in retail pharmacies. On-site telehealth appointments offer a unique opportunity to tailor care to individual needs. When patients visit the pharmacy, a pharmacy staff member may assist with on-site testing. Following this, patients can have a virtual consultation with a doctor to discuss their test results and recommended treatment options.

Many patients trust their pharmacist as a health advisor and may ask for diagnostic help while at the pharmacy. With in-pharmacy telehealth, these trusted advisors can now direct their patients to an in-pharmacy solution, leveraging telehealth for the prescribing piece and after the virtual consultation, patients can fill their prescriptions at the pharmacy. By investing in communication training for pharmacy staff, pharmacies can ensure they provide the best possible support during these interactions. The addition of services like in-pharmacy telehealth can help local pharmacies provide enhanced value to their patients and become a community health hub. 

Leveraging Technology

Advancements in technology offer numerous opportunities for retail pharmacies to streamline operations and enhance patient care. By incorporating state-of-the-art systems and digital tools, pharmacies can reduce wait times, minimize errors, and deliver more efficient and effective services.

Incorporating technology boosts operational efficiency and opens up new avenues for patient interaction and healthcare delivery, such as virtual health consultations. These innovations have the potential to transform the traditional pharmacy experience, making it more convenient, accessible, and patient-centric.

Streamlining Prescription Management

Technological advancements can greatly enhance the efficiency of prescription management. Utilizing electronic prescriptions can reduce wait times and minimize errors. For example, integrated software systems allowing real-time prescription status tracking can keep patients informed and engaged throughout the process. Bridge refill protocols help pharmacists solve for patients who have run out of refills and cannot access their provider in the next few weeks. MakoRx Care Connect allows for 30 to 90-day prescription refills through the telehealth platform. 

Implementing Digital Health Tools

Digital health tools, such as mobile apps for medication reminders or online portals for easy prescription renewals, can significantly improve the patient experience. These tools not only offer convenience but also support better virtual health consultations and medication adherence, leading to improved health outcomes.

Enhance Your Patient Experience With MakoRx

At MakoRx, we are dedicated to enhancing your experience at retail pharmacies. We continually innovate our services and technologies to ensure you receive personalized care and support throughout your health journey. Click here to learn more about MakoRx Care Connect today or book an appointment at your local pharmacy

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